Agentic AI represents a fundamental shift from passive AI systems to proactive, autonomous agents. Unlike traditional chatbots that respond to prompts, agentic AI can plan, delegate tasks across multiple tools, handle failures gracefully, and deliver complete outcomes without human supervision.
At Informatica Systems, agentic AI powers our Enterprise Action Chatbot — a system that handles complex procurement workflows, client request processing, and multi-channel customer engagement through WhatsApp, Web, and voice.
The key differentiator is agency: agentic AI does not just answer questions — it accomplishes goals. It researches, compares, decides, executes, and reports back.