THE CHALLENGE
Customer Inquiries at Scale
National Foods received thousands of daily inquiries across phone, web, and social media with no unified handling system — leading to slow response times and overwhelmed teams.
THE SOLUTION
THE POWER OF REINVENTIONLLM-Powered Chatbot with Multi-Channel Integration
Informatica Systems designed an advanced AI chatbot powered by large language models for complex communications.
- LLM-powered natural language understanding
- Multi-channel: WhatsApp Business API, Web, Twilio voice
- RAG for accurate product and recipe info
- Multi-language support
- Human agent handoff for escalations
- Real-time analytics dashboard
THE IMPACT
Always-On Customer Engagement
The chatbot provided instant, accurate responses 24/7, freeing human agents for higher-value work.
24/7Always available
3Channels unified
90%+Query resolution
LLMAI-powered
CONCLUSION
The Future of Consumer Brand Engagement
National Foods now has a customer engagement platform that scales effortlessly and learns continuously.